Terms of Service

By signing up to use Sender, you agree to the terms and conditions described in these Terms of Service and our Anti-spam Policy. This is a legal agreement, so please read all of this documentation carefully. 

The following terms and conditions govern all use of the sender.net website and all content, services and products available at or through the website, including, but not limited to, sending email through Sender (hereafter referred to as the “Services” or the “Service” or the “Agreement”). The Service is owned and operated by UAB Sender.lt, located at Perkūnkiemio 4A, Vilnius, Lithuania. If you have any questions about these Terms of Service or our Anti-spam policy, please contact us at support@sender.net.



By signing up, you warrant that you meet the above eligibility requirements. Sender reserves the right to close or shut down accounts of any users for any reason disclosed or undisclosed and to change these eligibility requirements at any time.


General Rules


Account and Passwords

If you create an online account on sender.net, you are responsible for maintaining the security of your account and the API key assigned to you. It is up to you as the account owner to keep your password and account name confidential. You are fully responsible for all activities that occur under the account and API Key and any other actions taken in connection with your account or the use of the API by that account or API Key. You will contact Sender immediately if you suspect a breach of security regarding your account.



Prepaid email credits:  You may purchase prepaid email credits (one email credit equals one email sent) and these credits will remain in your account for you to use as long as your account is considered active. If your account shows no activity for a period of 12 months, your account may be considered inactive and your email credit may expire.

Monthly subscriptions: Payments are due for any month on the same or closest date to the day you made your first monthly payment (the “Pay Date”). If you go over your sending limit and reach another pricing level, then you’ll have to pay at the higher level on or before the next pay date. If the Term ends before that payment is due, you’ll still be required to make one payment at the higher level.



Sender reserves the right, at its sole discretion, to modify or replace any part of its policies, terms, conditions or rules. It is your responsibility to review these terms periodically for changes. Any changes made to Sender’s Terms of Service or Anti-Spam Policy  go into effect immediately and your continued use of or access to the Service following the posting of any changes to this Agreement constitutes acceptance of those changes.



You agree to submit any disputes regarding charges or Sender credits in writing within 30 days of the charge or purchase. You agree that any disputes rendered outside that time period are void and any charges are considered irrefutable.



Any requests for refunds must be in writing by contacting support@sender.net. All requests for refunds must be within 30 days of the purchase date or they are considered irrefutable. If you break any of the rules, conditions, requirements or laws laid out in the Terms of Service or Anti-spam Policy you will not qualify for a refund under any circumstances.



Sender has the right to, at its sole discretion refuse or send any emails that, in Sender’s opinion, violate any Sender policy or are in any way harmful or objectionable, or terminate or deny access to and use of the Services to any individual or entity for any reason, in Sender’s sole discretion. You also have the option of canceling your account at any time without penalty.


Data retention period

Personal data collected by Sender relating to the identity and contact details of its users and prospects is stored for a period of five years following the termination of the contractual relationship for data relating to users, or from the time it was collected by the data controller or from the last contact made by the prospect for data relating to prospects.

The termination of the contractual relationship is understood as being the deliberate cancellation of the contract by the user or the non-use of Sender’s services for a period of five years.


Disclaimer of Warranties

To the maximum extent permitted by law, we provide the material on the sender.net website and the sender.net service as is. Neither UAB Sender.lt, nor its suppliers and licensors, make any warranty that this Service will be error free or that access thereto will be continuous or uninterrupted. You understand that you use these at your own discretion and risk.


Limitation of Liability

To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the sender.net website and the sender.net service. In no event shall Sender be liable for any indirect, special, incidental or consequential damages (including but not limited to loss of use, loss of profits, or loss of data) whether in an action in contract, equity or otherwise, arising out of or in any way connected with the use of or inability to use this site or the materials therein or resulting from unauthorized access to or alteration of data.



You agree to indemnify and hold us and our Team harmless from any losses, including attorney fees that result from any claims you make that aren’t allowed under these Terms due to a “Limitation of Liability” or other provision. You also agree to indemnify and hold us harmless from any losses, including attorney fees that result from third-party claims that you or someone using your password did something that, if true, would violate any of these Terms.

This Agreement, including the policies included in our Anti-Spam Policy constitutes the entire agreement between Sender and you, and which you, the user have agreed to concerning the subject matter herein and pertaining to services as outlined on the website sender.net.


Choice of Law

The laws of Lithuania will apply to any disputes arising out of or relating to these terms or the Services. All claims arising out of or relating to these terms or the Services will be litigated exclusively in courts of Lithuania and you and Sender consent to personal jurisdiction in those courts.