Why is the VAT not included in the price?

VAT’s aren’t included because VAT’s vary from country to country. For example, it may sometimes vary from 5% to 25%, so to be more accurate about the price, the VAT is excluded. For example – Germany has a 19% VAT, while France has a 20% VAT.

Does Sender.net provide SMTP services?

SMTP (Simple Mail Transfer Protocol) is included in the service, we do not provide it as a separate feature.

What is a VAT identification number?

A VAT (value added tax) identification number is an identifier used for VAT purposes. It will be printed on your invoices, so make sure to double-check if it’s correct. If your company does not have a VAT code, simply leave it as Not Available – input ‘N/A’.

How do I remove the branding on my emails and forms?

We add our branding to the bottoms of subscription forms, popups and newsletters if the creator uses the free plan. Branding is removed once you move to one of our paid plans or switch to the credits system.

Does Sender.net provide a dedicated IP addresses? How do I get a dedicated IP address?

Normally the IP reputation is shared between most users. Dedicated IP addresses provide you with absolute control of your email reputation. It’s automatically set up for all accounts when they exceeds 50,000 subscribers for no additional cost. For accounts that have less subscribers, it may be arranged upon request. We recommend getting a dedicated IP address if you send over 500 000 emails per month. If you’d like a dedicated IP setup for you, please message us at support@sender.net.

I want to start using the system, can I try out the 'Free-Forever' plan first?

Yes, sure. The free-forever plan offers up to 2500 subscribers and 15 000 emails monthly. It never expires and has all the features the paid plans have. You can switch to paid plans whenever you are ready!

What are your supported interface languages?

We currently have English, Lithuanian, Polish and Spanish interface languages.

What is a company code? What can I do if I don't have one?

Company code usually is a unique ID of the company, which is given by the local government when registering the legal entity. It is used for identifying a certain company on invoices and similar legal issues. If you don’t have a company ID, are working as a freelancer you can enter your personal ID code or leave it as ‘N/A’ (Not Applicable).

High-Volume plans

Simple, affordable pricing with no contracts,
obligations or setup fees

Set your audience size:

Standard

Essential email tools for growing online business

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Start With Free Plan

Everything in Free, plus:

3 Role-based seats
No Sender branding
SMS messaging
Unlimited email & popup templates
Unlimited landing pages
- Publish unlimited landing pages
- Custom domain
- No Sender branding

BEST VALUE

Professional

Advanced omnichannel features & premium support

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Everything in Standard, plus:

10 role-based seats
Free SMS
Unlimited email editor features
- Animated countdown timer
- Review blocks and more
Advanced automation
Enables multichannel scenarios
and other advanced features in
Workflows
Advanced reports
- Ecommerce sales report
- Performance by group
- Performance by inbox provider and more
Priority support
Dedicated IPs available
On 20 000 subscriber plans and above

Dedicated IP With Pro Plans

Take full control of your email reputation. Your emails deserve the best, and we make sure they reach their destination.

Priority Support

Supercharge your email marketing with premium support. It’s like having an extra member on your team.

Custom onboarding & migration

An expert will guide you through the whole migration process to avoid any possible pitfalls during the transition process.

Enterprise Services

Customized solutions, SLA, Dedicated Account Expert,
advanced user permissions and more.

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