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Emily Austin

Emily Austin specializes in testing email marketing platforms, automation workflows, and SaaS tools. She reviews and stress-tests ESPs to understand how they perform in real scenarios. She's reviewed dozens of platforms and focuses on uncovering what actually works, helping businesses improve results.
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Articles by Emily Austin

16 Best Customer Success Software Solutions

  • Software Overviews
  • Mar 19, 2025
  • 3 min read

The right CS software will help your CS teams streamline their operations, keep better track of customers and their journeys, develop and implement CS playbooks, and more. 

5 Best Campaign Management Tools in 2023

  • Software Overviews
  • Jan 30, 2025
  • 14 min read

If you have little to no idea what to look for in a good campaign management tool that could save your ‘marketing’ bacon, you’re looking at the right guide.

11 Effective Referral Email Templates (Sales, Employee + Tips)

  • Email Content Ideas
  • Feb 19, 2026
  • 15 min read

Struggling to grow your network through email? Discover how the right referral email templates can turn your connections into powerful opportunities with just a few clicks.

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