- Premium features included
- No hidden costs or usage limits
- Scale from startup to enterprise
Here’s the thing about Drip: they don’t really do “free” the way most email platforms do. Instead of offering a stripped-down forever-free plan that leaves you wanting more, Drip gives you 14 days to test drive everything — no credit card required.
It’s kind of refreshing, honestly. Rather than nickel-and-diming you with feature restrictions, they let you experience the full platform and then ask: “So, was it worth $39 a month?” Their pricing starts there for up to 2,500 contacts, and unlike other platforms where you’re constantly bumping into upgrade walls, you get access to all the automation workflows, personalization tools, and ecommerce integrations from day one.
But here’s what might catch you off guard: Drip charges based on the highest number of active users you’ve had during the billing period — not what you end up with. So if you run a big promotion and your list jumps from 1,000 to 3,000 people, you’re paying for 3,000 that whole month, even if half of them unsubscribe later.
Drip built their reputation as the email platform for ecommerce brands that got tired of their current setup. You know that feeling when you’ve outgrown your tools but aren’t ready for enterprise-level complexity? That’s Drip’s sweet spot.
The platform shines when it comes to behavioral triggers — stuff like abandoned cart emails that actually convert, post-purchase sequences that turn one-time buyers into repeat customers, and segmentation that goes way deeper than “opened my last email.” They’ve got visual workflow builders that don’t require a computer science degree, and their revenue dashboards actually show you which emails are making money (not just getting opens).
What sets them apart is how they handle ecommerce data. Connect your Shopify store, and suddenly Drip knows who bought what, when, and for how much. That’s the foundation for everything else — the personalization, the timing, the whole strategy.
Let me be clear upfront: there isn’t really a “Drip free plan.” What they offer is a 14-day free trial that’s basically the full experience minus unlimited email sends. You have free rein to use all of Drip’s features, which is pretty generous when you think about it.
Most platforms give you a taste and leave you hungry. Drip loads up your plate and says “eat up, but you’ve got two weeks.” It’s confident, maybe a little risky, but it works if you’re the type who can make decisions quickly.
The trial isn’t some watered-down demo either. You can connect your store, import your customer data, set up actual workflows, and see real results. That’s the point — they want you to experience what it’s like when your email marketing actually moves the needle on revenue.
This is where Drip flexes. Their visual workflow builder feels like playing with digital Lego blocks, except each piece represents a customer action or email touchpoint. Want to send different follow-ups based on what someone bought? Easy. Need to pause a welcome series if someone makes a purchase? Done.
The workflows respond to real customer behavior — not just “it’s been 3 days since they signed up.” We’re talking abandoned cart recovery that kicks in at just the right moment, win-back campaigns for customers who haven’t bought in 90 days, and VIP sequences for your biggest spenders. During the trial, you can build these out and watch them work with your actual customer data.
Here’s where things get interesting. Most email platforms bolt on ecommerce features as an afterthought. Drip was built for online stores from the ground up. Connect your shop during the trial, and you’ll see revenue attribution that shows exactly how much each email made, product recommendation blocks that populate automatically based on purchase history, and customer segments that update in real-time as people buy stuff.
The revenue dashboard alone is worth the trial. Finally, an email platform that speaks in dollars, not just percentages.
Drip’s analytics don’t just tell you what happened — they help you figure out what to do next. You get the usual suspects (open rates, clicks), but also revenue per email, customer lifetime value tracking, and performance breakdowns by automation workflow.
It’s the kind of reporting that makes you feel smart about your marketing decisions instead of just busy.
Since we’re talking about a trial rather than a permanent free tier, the limitations are mostly about time and volume, not features.
The big one: unlimited emails are not available during your free trial. Drip doesn’t spell out exactly what “limited” means, but you’re not going to be able to blast your entire list multiple times a day to test email deliverability at scale.
Honestly, 14 days isn’t much time to properly evaluate an email platform. You need at least a week just to get your integrations set up properly, import your data, and build a few workflows. That leaves you maybe a week to actually see results — assuming everything goes smoothly. And when does anything in marketing go smoothly?
The other limitation isn’t really Drip’s fault, but it’s worth mentioning: if you don’t upgrade and your trial expires, your account becomes inactive and any active forms and campaigns will be paused. Makes sense from their perspective, but it means you can’t just let things ride while you think it over.
The pricing structure can bite you if you’re not careful. Remember that highest-contact-count rule I mentioned? If your total user count exceeds the limit for the plan you purchased, Drip will automatically upgrade your plan to the most cost-effective pricing option for the next month.
On one hand, you won’t get cut off mid-campaign. On the other hand, you might get a bigger bill than expected if your list grows faster than anticipated.
Support is another consideration. All paying Drip customers have access to email support from 9 am to 5 pm CT, Monday through Friday. Drip customers on the $99/mo + plans have access to live chat support. So if you’re on the basic plan and run into trouble on a weekend, you’re waiting until Monday.
Since it’s only a trial, we’re talking about who should spend their 14 days with Drip. And honestly? It’s not for everyone.
Established ecommerce businesses that are already doing email marketing but hitting walls with their current platform — that’s the sweet spot. You’ve got customer data, you know what good email performance looks like, and you can quickly spot whether Drip’s approach is an improvement.
Growing online stores that are tired of basic email builders and want to get serious about automation will get the most out of the trial. If you’re currently sending the same newsletter to everyone and calling it strategy, Drip will open your eyes to what’s possible.
But if you’re just starting out, completely new to email marketing, or operating on a shoestring budget, this trial might feel like drinking from a fire hose. There’s no forever-free option to fall back on, and $39/month is real money when you’re bootstrapping.
The trial is essentially the full experience with training wheels. Everything works, but you can’t go full speed, and the clock’s ticking.
Compare this to what you’d get elsewhere: Sender gives you 15,000 free emails monthly with 2,500 subscribers permanently. Klaviyo offers 500 free emails to 250 contacts. Both have forever-free options that let you take your time figuring things out.
The upgrade decision should feel obvious if Drip is right for you. Did your trial campaigns generate more revenue than your previous platform? Can you see clear paths to improving your current email performance? Are you already thinking about workflows you want to build?
Upgrade immediately if: your trial results show clear ROI improvements, you successfully connected your ecommerce data and like what you see, or you’ve identified specific automation gaps that Drip fills perfectly.
Hold off if: you didn’t have time to properly test the platform, you’re not seeing meaningful performance differences, or the pricing doesn’t align with your current revenue from email marketing.
Here’s my take: Drip pricing rates vary based on the number of contacts you have, so if you expand your email list, your email pricing plan automatically upgrades. This makes it easier to start but harder to predict costs as you grow. Make sure you’re comfortable with that reality before you commit.
The platform works best for businesses that view email marketing as a revenue center, not just a nice-to-have. If you’re in that camp and the trial showed you what’s possible, the upgrade usually pays for itself pretty quickly.